As of 2015, the number in the 347 area code is no longer in service and Turner retained it in the 912 code until his death in 2019. Turner has declined to change his number, having held it for fourteen years before the song's release. This led to a $95 phone bill resulting from charges associated with the *69 last-call return option, which he used to track down each caller. He claims to have received more than twenty calls a day from Keys' fans in the weeks after the song's release. However, after listening to the song, fans tried calling the number with different area codes, and one of them, 912, turned out to be the number of a retired pastor from Statesboro, Georgia, named J.D.

Callers who used the correct code (347) would have received a voicemail from Keys herself. The song's lyrics tell listeners that they can reach Keys by calling a particular number, 489–4608, which was her former telephone number minus the area code when she lived in New York City, according to Keys' publicist, Lois Najarian. The single's music video, directed by Lamont 'Liquid' Burrell, Rod Isaacs, Jeff Robinson, and Brian Campbell, contains footage of several live concerts from both 2004's Verizon Ladies First Tour, which Keys took part in, and her own 2005 The Diary Tour. Mark Anthony Neal of PopMatters said the 'sparse production' of the song 'gives Keys ample space to work out her ideas.' Music video

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